We want to make sure you get the best out of your gear and ensure the safety of both you and your pup. This guide will help you familiarize yourself with important components to keep an eye on.

If you come across ANY problems, damage, or questions don't hesitate to reach out.


Email us photos and questions and - if it is something that requires repair or replacement, it is all free.

Turn around is usually 1-2 days.





    1. Grab both the folded end and the section that has passed through the D-ring.

2. You will see two loops form. Grab the outer loop and pull it upwards.  The inner loop (webbing slack) will start to be taken up.

    3. Pull only the folded end of the webbing. The slack will now be taken up, and the harness will be overall tighter.


You can do this for all ladder locks.





Because this is a dynamic system, regularly check the webbing.


If the folded end of the webbing butts up against the ladder lock, either loosen it up, or make sure it is not slipping through the buckle.

Check for twists, tears, and tangles.


Regularly inspect hardware, including O-rings & D-rings.
If you are not sure, just send us a pic and ask us. We are here to help!

 We hope you and your pup are enjoying your DUO GEAR!  We back all our gear 100%. If you have any questions or problems don't hesitate to reach out and we will help you solve the issue!  You can contact us anytime at: