We want to make sure you get the best out of your gear
and ensure the safety of both you and your pup.
This guide will help you familiarize
yourself with important components
to keep an eye on.
If you come across ANY problems, damage,
or questions don't hesitate to reach out.



 Email us photos and questions
and - if it is something that requires repair
or replacement, it is all free
and turn around is usually 1-2 days.


Because this is a dynamic system,
regularly check the webbing.
If the folded end of the webbing
butts up against the ladder lock,
either loosen it up, or make sure it
is not slipping through the buckle.
Check for twists, tears, and tangles.
Regularly inspect hardware,
including O-rings & D-rings.
If you are not sure,
just send us a pic
and ask us.
We are here to help!
 We hope you and your pup are enjoying your DUO GEAR!
We back all our gear 100%.
If you have any questions or problems
don't hesitate to reach out and
we will help you solve the issue!
You can contact us anytime at: